The Customer Support Administrator provides administrative and operational support to the Customer Service team. This role is responsible for maintaining customer records, preparing reports, assisting with order and shipping coordination, and ensuring customer information is accurate and up to date. The Customer Support Administrator works closely with Customer Service Representatives and internal departments to support efficient day-to-day operations and deliver a high level of service to customers.
The successful candidate is highly organized, detail-oriented, and proficient in managing multiple priorities. Strong administrative, data management, and communication skills are essential, along with intermediate to advanced proficiency in Microsoft Excel and other business systems.
Key Responsibilities:
Data Entry & Order Processing
• Checking customer orders against current prices.
• Research and communicate lead time information for backordered products to Regional Sales Managers and internal stakeholders.
Document & Records Management
• Keeping customer files in order (delivery notes, rma’s, etc)
• Preparing custom documents and other required export-related paperwork. (SPAs, Future & Cox reports, Tracking reports)
• Maintain organized and up-to-date customer records and files
Logistics Support
• Arranging and expediting shipments and deliveries.
• Coordinating deliveries to ensure they meet customer expectations and established timelines.
General Administrative Support
• Assisting the Regional Sales Managers with customer reporting, order follow-up, document preparation, account maintenance and other administrative activities.
Qualifications & Skills:
• College Diploma or Bachelor’s degree in business or administration preferred or equivalent combination of education and experience.
• Experience working within an inside support role is an asset.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with SAP, ERP or CRM systems is an asset.
• Intermediate to advanced Excel (pivot tables, VLOOKUP/XLLOOKUP, filtering and reporting)
• Strong organizational and file management skills.
• Experience coordinating shipments and logistics a asset.
• Experience processing orders within an ERP system an asset.
• Strong attention to detail with a high level of accuracy in data entry and documentation
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Ability to work both independently and collaboratively within a team
• Professional, courteous, and customer-focused attitude. Contact kcoker@prideinpersonnel.com